Is your brand struggling to attract or retain customers?

If so, you’re in the right place

👇🏻

Koji Hayashi - Loyalty & CRM Strategist

Hi, I’m Koji

I’m a Customer Loyalty & CRM consultant with over twenty years of experience in helping brands grow sustainably.

Looking holistically at your business performance, consumer profiles and product offerings, I can help you build a group of loyal customers - who keep coming back.

Get In Touch
  • Is your brand struggling to grow at the pace you expect? Are you spending too much budget on acquiring new customers who don’t come back?

    I help brands grow sales sustainably by building a system that gets your customers to keep coming back.

    Having launched, revamped, and re-launched multiple loyalty programmes, apps and marketing campaigns, I can work with you on a strategy to get the most out of your product, customers, data and budget.

  • Are you or your team feeling stuck with your key projects, despite feeling like the ideas are pretty good?

    Could it be that your ideas are great, but it’s not landing effectively with your internal stakeholders?

    With 20+ years experience in selling in creative ideas to C-suites, managers and employees, I can help you to communicate with impact to your audience, get the right people on board (in the right way) - and inspire them to take the next steps.

  • Your strategy is set, and everyone is onboard, but now you’re wondering about the best next step.

    I can help you accelerate progress on your most critical project milestones, especially those where cross-border and multi-team collaboration is required.

    Having successfully launched a range of high-profile projects, I know what it takes to get a big initiative across the finish line.

Services

Testimonials

  • "Koji flawlessly executed a meticulously crafted go-to-market strategy that impressed consumers and strategically positioned Nike’s inaugural commerce app within the company’s complex digital landscape. Today, with the foundation that Koji created for the channel's long term success, this channel is still the significant driver of Nike’s direct-to-consumer business."

    Brinda Rama, Senior Marketing Director, Nike Inc.

  • "Koji delivered high impact results during his time at Tommy Hilfiger— helping to both significantly grow the member base to achieve critical mass and spearhead the development of the experiential member components that helped differentiate and elevate the programme. Koji has also cracked the perennial challenge of balancing emotional and creative thinking with data driven insights to deliver high performance output every time"

    Nathan Sukkar, Vice President Global Marketing Engagement & Media, HUGO BOSS

Projects